Refund Policy

ThXChat sells digital memberships and advanced matching packs. New purchases are currently unavailable. This policy also explains how to request help with an existing purchase.

Digital delivery

After payment is confirmed, membership access or matching quota is credited automatically to the account that made the purchase. Membership lasts for the purchased period. Matching packs expire after their stated validity period, starting when credited; unused matches expire with the pack. Packs are non-transferable and cannot be redeemed for cash.

Refunds

One-time membership passes, paid subscription periods and matching packs are generally non-refundable after delivery. Expiration, unused access or unused matches do not normally qualify for a refund. This does not limit any rights you have under applicable law or any refund rights required by the payment provider.

If you were charged twice, received an incorrect charge, or did not receive the purchased access or quota, contact us for review. If a technical issue prevents you from using a purchased service, contact us so we can investigate and assess an appropriate resolution.

Subscription cancellation

Canceling renewal prevents future subscription charges; it does not refund the current paid period. Your membership remains available until the end of that period. For existing subscriptions, use the controls available in your account settings or contact us to request cancellation. One-time passes and matching packs do not auto-renew. New subscriptions remain unavailable until the payment and cancellation flow is ready.

How to request help

Email [email protected] with your order number, purchase date and a description of the issue. Do not send full card numbers, passwords or identity documents. We will review the order and payment status; any approved refund will be handled through the original payment provider, subject to its processing times.

See our Pricing and Terms of Service for product details and service rules.